PURCHASE POLICIES

I. Video Classes and its Licence Agreement:

SINGLE USER, SINGLE LAPTOP ONLY POLICY

  1. GYAN GURUCULL’S Video Content is sold for single user/customer for single laptop or machine only. No sharing of video content in a group or in a manner which results to benefit to more than one user / customer is allowed as per this agreement.
  2. No external transfer of video content to any other device is allowed in this agreement, and shall be restricted to Laptop / computer only
  3. No external recording of video content by system of screen recording application or using external camera or by any means is allowed in this agreement.
  4. Breach of this agreement leads to complete blockage of video classes and lawful action under 

the Copyright Act, 1957 and penalty up to Rs. 20 lakhs.

COPYRIGHT:

  1. The Content is copyrighted and protected under the Indian Copyright Act, 1957. The Content shall remain the sole and exclusive property of GYAN GURUCULL. Use of the Content is licensed, not sold, pursuant to the terms of this License Agreement. Use of the Content without agreeing to this License Agreement, or a breach of these License Agreement terms, is copyright infringement.
  2. GYAN GURUCULL grants you a non-exclusive and non-transferable license to use the Content only as provided in this License Agreement. Unauthorised copying, re-recording, broadcasting, public performance, hiring or rental of this recording in whatever manner is strictly prohibited under the Indian Piracy Law & Copyright Act of 1957.

DEFINITION:

  1. “Content” shall mean animations, templates, clipart, footage, graphics, music, sounds, and text regardless of whether the Content is obtained delivered via any Storage Media, or obtained from a GYAN GURUCULL authorized distributor, together with all accompanying material.
  2. “Storage Media” shall mean PEN DRIVE, DIGITAL VIDEO DISC (DVD), or any other storage device or media now known, or hereafter created.
  3. “User” shall mean the individual, legal entity or agent entering into this license agreement or any employee or contractor of such individual, legal entity or agent that accesses the Content. All Users shall only use the Content in accordance with the terms of this Agreement

II. Replacement Policy:

Customer can replace his/her purchased course/product/item within five days (5) with the following terms & conditions.

1) If student receives a wrong course/product/item

2) If student receives product in damaged or non-working condition

3) If software/player provided by GYAN GURUCULL is not functional or configured and the problem could not be resolved remotely by the technical team.

4) The course/product/item can be replaced with the same course/product/item and not with some other course/product/item

Replacement of course/product/item can be initiated by sending us email with following details 

  1. Email – Hello@gyangurucull.com
  2. Email Subject Line – Product Replacement
  3. Email Body – With Order details & description
  4. Attach video/photos if the product is damaged or wrong receivable of content.

Once the replacement claim is approved, the customer has to ship the received damaged product back to the address – GYAN GURUCULL, AH-46, Shalimar Bagh, Delhi 110088 and replacement order will immediately be processed & dispatched after receiving of original product

III. Exchange Policy:

No course/product/item is allowed to be exchanged with any other Gyan Gurucull course/product/item

IV. Cancellation/Return/Refund Policy: 

This policy is only applicable for www.gyangurucull.com online orders or orders placed through mobile application of GYAN GURUCULL

Customer can cancel or return or refund his/her order with the following terms & conditions:

  1. Purchase Order (PO) will be cancelled or returned or refunded only for valid reasons.
  2. If customer had received order different from what was mentioned and described in course description GYAN GURUCULL allows 100% refund.
  3. If team members of GYAN GURUCULL could not help the buyer to run GYAN GURUCULL Software under valid Laptop Configurations, then GYAN GURUCULL allows 100% refund.

For any reason other than above, customer wants to cancel or return the order, then following terms & conditions will be applied

a) If order is not dispatched or not picked up from our office within three (3) days from date of purchase (PO), then GYAN GURUCULL allows 100% refund which shall be initiated within 5 days.

For example – (Purchase Value, Rs. 10,000) – (Cancellation Charges, Rs. 0) = (Refunded Value, Rs. 10,000)

 b) If order has been dispatched or has been picked up from our office then out of total amount 15% cancellation charges and actual shipping charges shall be deducted. Refund will be initiated within 5 days after receiving return shipment from the customer.

No Refund shall be allowed in following cases

a) If we receive your email request after five (5) days from date of purchase order or

b) If you have got your video classes activated or

c) If returned material is damaged or if it is found that it has been used at customer’s end.

V. Course Activation Time Limit:

1. Video course must be activated within 6 months (180 days) from the date of PO for any technical support on course activation.

2. Course validity of 6 months (180 days) will only start from date of course activation.

3. Video Course is provided with 3 view video play for each video classes. In this total play time, customer can start or stop the videos as many times as they want. No pause time is counted in this case. However, once the total view is consumed, video will be stop permanently for further play and cannot be re-activated or provided with any extra time. Please note – Video play View will be counted with your video play speed. 

VI. Course Re-Activation

Existing customer can request for course reactivation with following terms & conditions.

1. Our video classes are provided with one time free activation of video classes.

2. In case of shifting of course from one laptop to another or formatting of same laptop due some reason or desktop or pc and many more case. In this case, we do help our customers in reactivating their course on same or different window laptop. However, this process requires re-generation of code from server and cost us money. Therefore, every reactivation of course has to pay Rs. 500 by the customer for their any own reason.

3. Course reactivation doesn’t mean renewal of no. of views or renewal of video play time of     classes. No extra views or play time is provided for your video classes in reactivation.

4. There is no option to renew no. of views or play time of video classes. In this case, you have to 

     purchase new course at our website (www.gyangurucull.com).   

How to do this?
Email– Hello@gyangurucull.com
Email Subject Line – Course Reactivation
Email Body – With Order Details
Support from Technical Team:
a. Separate payment link will be provided to pay Rs. 500 charges of your course reactivation.
b. You have to do the payment on given link and send a screen shot of successful transaction details on above email id in reply.

VII. Course Validity Extension + Video Lecture Views Renewal/Reset

If Customer has purchased any course in last attempt and haven’t been able to finish his/her course within course validity time and want to extend his/her course validity

Or if he or she watched few video lectures of this course and now wants to watch all the video lectures from the start for next attempt, in that case he/she can re-set/renew views of entire course under following condition.

Ativador Office 2016

OptionDiscountNeed to payConditionProcedure
1. Course validity extension only75%25%Irrespective of total time watched of the total allotted time of the course

Course Playback time or views will be carried forward as is.
In this case, only course validity will be extended to next 6 months. No playback time or Views will be reset or renewed. Course Playback time or views will be carried forward as is available with the course.
2. Course validity extension
+
Course View Renewal
50%50%If total time watched is less or equal to 45% of the total allotted time of the course

For example –
If the total course allotted time is 10,000 minutes and if you have watched 4500 minutes or less then you are eligible in this option
All video lectures views or playback time will be re-set to 100%, Plus course validity will be extended to next 6 month from the date of course re-set.
Or
You can replace your old course content with new course as per the criteria under policy VIII Replacement of Old Course Content (Lectures + Books) with New Course Content.
3. Course validity extension
+
Course View Renewal
0%100%If total time watched is more than 45% of the total allotted time of the course

For example –
If the total course allotted time is 10,000 minutes and if you have watched more than 4500 minutes then you are eligible in this option
No discount in this case. Better you purchase a new course.
Note 1Course Validity Extension:
a. Our video classes are having 6 months (180 days) of validity from the date of course activation. In other words, course/video classes will be expired after 6 months from the date of course, activation and no further watching of course is possible.
b. Extension of course is only possible after current expiration of course validity.
c. This offer is allowed only one time within 18 months from the date of course purchased (PO).
d. Discount & Pricing will be calculated based on your order value or invoice value.
e. In this case, you will not be provided with any new course content. This is just a validity extension of your existing course
Note 2Course validity extension + Course View Renewal/Reset:
a. Total time watched is of entire course and not per lecture
b. This offer is allowed only one time within 18 months from the date of course purchased (PO)
c. Discount & Pricing will be calculated based on your order value or invoice value.
d. In this case, you will not be provided with any new course content. This is just an re-set & extension of your existing course
Note 3How you can do this?
Email – Hello@gyangurucull.com
Subject Line – Validity Extension or Video Lecture Views Re-set
Description – Provide order details and detailed explanation
Note 4Support from Technical Team
a. Team will verify your order details & detailed explanation
b. Team will check & verify your total watch time/view in our system and based on that we will inform you whether you are eligible in these criteria.
c. Team will inform you and provide you a separate payment link for additional payment of course fee.

VIII. Replacement of Old Course Content (Lectures + Books) with New Course Content

If Customer has purchased any course in last attempt and if he/she didn’t get a chance to watch &complete his/her course in that attempt for any reason, and want to fresh start his/her new attempt preparation with new lectures & course material, in that case he/she can replace the old course content with new one under following conditions with certain discount offering.

OptionDiscountNeed to payConditionFor Example
160%40%If the course is not activated or not viewedIf the total course allotted time is 10,000 minutes and if you have watched Zero (0) minutes then you are eligible in this option
250%50%If total time watched is less or equal to 15% of the total allotted time of the courseIf the total course allotted time is 10,000 minutes and if you have watched 1500 minutes or less then you are eligible in this option
340%60%If total time watched is less or equal to 30% of the total allotted time of the courseIf the total course allotted time is 10,000 minutes and if you have watched 3000 minutes or less then you are eligible in
430%70%If total time watched is less or equal to 45% of the total allotted time of the courseIf the total course allotted time is 10,000 minutes and if you have watched 4500 minutes or less then you are eligible in this option
50%100%If total time watched is more than 45% of the total allotted time of the courseIf the total course allotted time is 10,000 minutes and if you have watched more than 4500 minutes then you are eligible in this option
Note 1Total time watched is calculated of entire course and not per lecture
Note 2This offer is allowed only one time within 18 months from the date of course purchased (PO)
Note 3Discount & Pricing will be calculated based on present regular fee of course (without considering any additional discount listed for the course)
Note 4In this case, you will be placing a new order with new course content and we don’t require your old course material in return
Note 5How you can do this?
Email – Hello@gyanhurucull.com
Subject Line – Replacement of Old Course Content with New Course Content
Description – Provide order details, Serial Number/key and detailed explanation for replacement
Note 6Support from Technical Team
a. Team will verify your order details, Serial Number/key& reason of replacement with new course content
b. Team will check & verify your total watch time in our system and based on that we will inform you in which category you fall under
c. Team will inform you via email, how you can place a new order with discounted pricing

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